Service quality

If you are not satisfied with us or the service you have received please tell us why and we’ll try to resolve any problems or queries you have as quickly as possible. Our staff are here to help you when you need it. Just give us a call on 020 7437 7844. If you are not satisfied in any way, you can speak to our Complaints Handling Officer who will review the matter to see if we can help further. You can also write to:

Complaints Handling Officer
Dunbar Bank plc
33 Jermyn Street
London
SW1Y 6AD

Fax: 020 7494 3066

We aim to resolve every complaint ourselves, but if you’re not satisfied with the action we’ve taken, you can write to The Financial Ombudsman Service.

To find out more visit the Financial Ombudsman Service website by clicking here or write to:

The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London
E14 9SR